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6 Specific Traits to Positive Customer Interaction
Customer service experiences can range from excellent down to terrible. It is a mystery as to why every customer interaction is not on the same level; every organization should reinforce the...
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How to Avoid the Five Forbidden Phrases of Customer Service
Nancy Friedman, the Telephone Doctor, has been collecting statements the public objects to – common pet peeves people have about how they have been treated on the phone and in-person....
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Use Great Customer Service as a Marketing Tool
In many cases, poor customer service will not only lead to a loss of the customer, but also word-of-mouth “marketing”; and this negative “marketing” to family and friends will make you lose even more...
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Telephone Doctor VODs Now Mobile-Friendly Courses
The Telephone Doctor customer service training series is now available on our 3rd generation, mobile-friendly, Video On Demand platform. These courses offer a wide variety of comprehensive, and...
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Customer Service Training for Supervisors and Employees
Good customer service is often difficult for an organization to maintain. Many workplaces forget to address that customer service isn’t only the employee’s responsibility but the supervisor’s as well....
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4 tips for handling dissatisfied customers
Is your workforce prepared to address any issues customers may have? Working with an extremely upset or irate customer can be a difficult situation to handle. Although it may seem easy to throw in the...
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5 tips for better customer service
Improve business customer service with these five tips. Customer service is a crucial part of the business model. Great customer service creates a loyal client base that can expand both your revenue...
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Top 5 Most Popular Posts on Customer Service
Customer service was a hot topic last year, our most read post overall was “Questioning Techniques to Enhance Customer Service.” Customer service is a vital component of your organization’s success....
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